Privacy Policy
Last updated: January 27, 2026
Effective for users in all countries where IELTS Lab is available.
App: IELTS Lab
Company: INGLISH MONSTR, TOO
BIN: 230240030065
DUNS: 989374730
Address: Shamshi Qaldyakov 40/1, Astana, 010000, Kazakhstan
Email: info@engmonster.com
By using IELTS Lab (“App”, “Service”), you agree to the collection, use, and sharing of your personal information as described in this Privacy Policy.
1. Information We Collect
We collect only information necessary to provide and improve our Service, including:
1.1 Account Information:
Name, email, password (if you create an account)
1.2 Subscription Information:
In-app purchase and subscription details (processed by Apple)
Subscription status and purchase history
1.3 Device Information:
Device type, operating system version, app version, and IP address
Crash logs or error reports to improve the App
1.4 Usage Data:
How you interact with the App (e.g., which lessons you use)
2. How We Use Your Information
We use your information to:
Provide and maintain the App and its features
Process subscriptions and purchases
Communicate with you about updates or support
Improve and analyze our Service
Comply with legal obligations
3. In-App Purchases and Apple ID
All subscriptions and in-app purchases are handled by Apple. We do not process or store your payment information. For questions about billing or refunds, please contact Apple Support.
4. Third-Party Services
We may use trusted third-party services to:
Analyze app usage (e.g., Firebase Analytics)
Provide customer support
Process crash reports
Third-party providers are only given access to your information to perform tasks on our behalf and are not allowed to use it for other purposes.
5. Cookies and Tracking
The App does not use cookies directly, but third-party SDKs or services may use cookies or similar technologies. You can manage tracking preferences through your device settings.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only:
With service providers to operate the App
To comply with legal obligations
To protect the safety and rights of users
7. Children’s Privacy
The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.
8. Security
We use commercially reasonable measures to protect your data, but no method of transmission or storage is 100% secure. You acknowledge that there is some risk in using digital services.
9. User Rights
You may:
Access or update your account information
Cancel subscriptions at any time via Apple ID settings
Request the deletion of your personal data by contacting us
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted in the App or at [your website link]. Your continued use of the App after updates constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy or your personal data:
Email: info@engmonster.com
Address: INGLISH MONSTR, TOO, Shamshi Qaldyakov 40/1, Astana, 010000, Kazakhstan